FAQ

General FAQs:

What’s your condition criteria?

At Everbean Kids, we keep quality high and clear with the following condition standards:

  • NWT (New with Tags): Brand new, never used, with original tags attached.
  • Like New:  Looks unused, with no signs of wear.
  • Gently Used: Light signs of wear like minor fading or creasing, but in great shape.
  • Well Loved: Noticeable wear such as fading or pilling, but still functional and charming.

These categories help ensure a consistent, high-quality experience for all.

Please read our Quality Standards for more details.

 

What’s your shipping and delivery methods?

At Everbean Kids, we strive to ensure a smooth and timely delivery of your orders. 

Domestic Standard Shipping in the United States

  • We offer free standard U.S. shipping on orders over $75. 
  • Standard delivery takes about 3–5 business days. 
  • Orders placed Mon–Fri are processed within 2 business days; weekend or holiday orders within 3 days.

Need it faster? Express shipping is available at checkout for an added fee.

Domestic Express Shipping in the United States

We primarily ship via USPS and UPS, but may use other carriers when needed. Delays may occur due to factors outside our control.

Please read our Shipping Policy for more details.

For questions or special requests, reach out to us at support@everbeankids.com.

 

How can I provide feedback?

We're always learning and growing, and your feedback helps us do just that!

Let us know how we're doing, what we can improve, brands you'd like to see, or features you’re hoping for.

You can fill out a quick form on our Contact Us page or email us anytime at support@everbeankids.com.

 

What kind of packaging do you use, and is it eco-friendly?

We aim to use packaging that protects your items while minimizing environmental impact.

  • Small orders typically ship in biodegradable kraft paper mailers that are 100% curbside recyclable and How2Recycle certified.
  • Larger orders are usually packed in recyclable boxes or poly mailers made in part from recycled materials.

We're continuously working to make our packaging even more sustainable.

 

Buyer FAQs:

How does the return policy work and what does it cover?

What’s Covered?
 You can return an item if:

  • You changed your mind
  • It didn’t fit as expected
  • You no longer want it

What’s Not Covered?
You cannot return an item if:

  • Return request made more than 14 days after delivery
  • Return not received within 7 days of label being issued
  • Item is returned in a different condition than when purchased

Return Policy
 You have 14 days from delivery to request a return. Items must be unworn, in original condition and packaging, with tags (for NWT items), and proof of purchase.

To start a return:
 Email us at support@everbeankids.com. We’ll review and reply 3 business days.

Once approved:

  • We’ll send a return shipping label + instructions
  • You must return the item within 7 days of return shipping label being issued
  • Return shipping cost will be deducted from your refund

Return address:
 Everbean Kids, LLC
 Attn: Returns & Refunds
 10490 75th Street, Suite A
 Largo, FL 33777

Please don’t send returns without contacting us first. 

Please read our Return & Refund Policy for more details. For questions, reach out to us at support@everbeankids.com.

 

What items are not eligible for return?

You cannot return an item if:

  • Return requested more than 14 days after delivery
  • Return not received within 7 days of label being issued
  • Item returned in a different condition than purchased
  • Sale items and gift cards are non-returnable

 

Why is tax being charged at checkout if the items are pre-owned?

Sales tax is determined by state laws and applies to most retail sales, including pre-owned items in many states. We're required to collect it based on your shipping address.

 

How can I change the shipping address on my order?

You can update your address in your account settings. Once an order has shipped, the address can’t be changed. For help, reach out to our support team at support@everbeankids.com.

 

Can I purchase a gift card?

Yes! Gift cards are available here and can be printed or emailed directly to the recipient. Please note, gift cards are currently only available in USD.

 

How do I use my discount code?

Enter your code at checkout in the promo/gift card box and click Apply. Discounts will appear on eligible items. Products marked “Discounts are not available for this product” are excluded. Only one code can be used per order and typically can't be combined with markdowns.

 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Discover.

 

How can I recycle or reuse my Everbean packaging?

We encourage reusing packaging for your next consignment or recycling it when you're done!

 

Consignor FAQs:

How Can I Consign with You?

Option 1: Ship Your Items

  1. Pack: Use your own bag/box and include up to 30 laundered items.*
  2. Print: We’ll email you a prepaid label - just print and attach it.**
  3. Ship: Drop it off and we’ll take care of the rest.

Option 2: Local Pickup

  1. Pack: Use your own bag/box with up to 30 clean items.
  2. Schedule: If you're in select NY or FL areas, we’ll reach out to confirm pickup.**

Then Sit Back!
We handle inspection, approval, photos, pricing, and listing. You’ll get an email once your seller portal is live (usually within 7-10 business days).

*Max 30 items per shipment. Some exceptions may apply.
 **Currently available in NYC, Downtown Brooklyn, St. Petersburg, and Tampa.
 Shipping fee: $9.99 (deducted from your earnings).

 

What brands do you accept?

Check our Accepted Brands for the most up-to-date list. We only accept items from brands listed there, based on resale performance. Sending in items not on the list or in unsellable condition may result in a shipping fee deduction from your future earnings. If you spot a brand on our site that’s not currently listed, it was likely accepted in the past. 

Is there a brand you love that’s not on our list? We might’ve missed it - let us know!

You can fill out a quick form on our Contact Us page or email us anytime at support@everbeankids.com.

For more information, check out our Unaccepted Items Policy.

 

How do I calculate my earnings?

To estimate earnings, find your item's resale price range and apply the commission percentage, cash or points (+10%), to the final sold price. For full details, check out our commissions chart in our Commission Rates & Payment Policy.


How and when do I get paid?

Payment is based on the preferences you've selected in your seller profile.

You’ll be paid via cash transfer or EverPoints (+10% bonus) after your item sells and clears a ~21-day window (14-day return period + 7 days for processing). You can also choose to donate your earnings to a local cause!

Payouts are issued monthly, typically on the 15th for items sold the month prior.

Your earnings are based on the item’s final resale price and commission rate.

See our  Commission Rates & Payment Policy and Seller Terms.

 

How do you price items?

We use a dynamic pricing strategy based on real-time market data to list each item at the highest price the market will support. Since every item is unique, similar pieces may be priced differently.

Pricing is based on:

  • Brand resale value – Top brands hold value better.
  • Market trends – Styles, colors, and categories in demand.
  • Condition – Better condition = higher price.
  • Recency – Newer items typically sell for more, with exceptions for rare finds.

Our goal is always to earn you the most possible on each sale.

 

What happens to Unaccepted items?

After processing your consignment package, you'll receive a "Your Bean Boutique is Open!” email detailing any unaccepted items (though we don’t keep itemized records).  

In your profile, select your Unaccepted Items Return Method:

  • Return them for a $9.99 fee (deducted from earnings)
  • Donate them to charity (default if no choice made)

If no preference is selected, unaccepted items will be donated by default.

If 50% or more of your items are unaccepted, a $14.99 fee applies. All unaccepted items are final and cannot be relisted.

See our Unaccepted Items Policy for more detail.   

Questions? Email us at support@everbeankids.com.

 

What happens to Unsold items?

Items unsold after 3 months may be reclaimed within 1 additional month. A $4.99 per item fee applies (deducted from future earnings), and you’re responsible for return shipping at courier rates. To reclaim, email support@everbeankids.com.

If items aren’t reclaimed, we’ll give them a second life - prices may be reduced to encourage sales, and remaining items will be donated to local organizations, including:

More charities in FL & NY coming soon!

See our Unsold Items Policy for more detail.

Questions? Email us at support@everbeankids.com.